Most of the issues fall under one large umbrella “Communication”. Sharing information freely is increasingly important in trust building as internet access is readily available, and people become more likely to check-up on what they are told. The first thing a new customer will look for is a sign that you are a trustworthy shop. Certifications like AAA or ASE can go a long way in reassuring a wary shopper, so have these displayed prominently.

Another key to ease the fear of being misled is to fully explain what the issues are with a vehicle and what repair options are available and necessary. Although most customers may not understand all of the technical knowledge you convey to them, it will at least reassure them that there is a legitimate issue and give them solution options. As we are all aware a statement of “you need X replaced immediately” can lead to a hasty demand for a second opinion if no supporting information is provided.

For more information on what customers are looking for in an auto body shop click here. Keeping your customers’ confidence can lead to positive word of mouth, reviews, and more customers!

The post Building Customer Confidence in an Auto Body Shop appeared first on Noble Gas Solutions.

www.clipsyndicate.com/video/playlist/27973/3879052

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In general the helium debacle comes from a government mandate to sell off all government controlled stores of the gas by 2015. The reasons for this being an issue are primarily two-fold. First, since helium is currently only able to be harvested as a bi-product of natural gas mining it is not easily obtained, and even more difficult since most natural gas wells are not helium rich. The other problem is that there has not been a strong development of private sector effort to supplant the government supply. Combined these have led to a shortage in supply and capacity for production.

The post Helium Shortage Update appeared first on Noble Gas Solutions.

The Albany Times Union spoke with Noble Gas’ CEO Dave Mahoney recently on the topic of the helium shortage. The issue is affecting many local businesses in several industries. Helium is used for leak detection, medical equipment, welding, and of course balloons. As the shortage worsens some companies using balloons for displays, or selling helium balloons have had to cut back or stop all together as prices continue to shoot upward. In other applications there is just not viable substitute.

For more check out the articles here: Helium Shortage; Why is there a Helium Shortage

The post Helium Shortage appeared first on Noble Gas Solutions.

Congratulations to everyone at Terry-Haggerty Tire Company, for being the winner of the $250 survey prize drawing! Out of everyone that completed a survey Terry-Haggerty was the lucky winner.

The Terry-Haggerty Tire Company has been in operation for over 60 years and operates in 6 states throughout the Northeast.

It is their extensive experience and expertise in the workings of a number of different vehicle categories, as well as their dedication to customer service that has been the driving force behind their continued success and growth.

To quote the owners directly:

“We continue to grow and expand because we stay current with changes in the tire industry and we make a point of remaining dependable, friendly and cost effective.  Our customers know that they can absolutely count on us if they need help – 24 hours a day, 7 days a week, anywhere in the US”.

Thank you to everyone that filled out a survey for Noble Gas Solutions, and congratulations again to our winner. To learn more about Terry-Haggerty Tire Company you can visit their website here.

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Tool Crib Management and Job Costing:
Save 25% almost overnight!

June 22, 1:30PM

Description: Increasing accountability is the key to job costing. When you are able to identify who is using what supplies and when, you can directly relate costs with specific jobs. IVM’s Scott Beck will present on how tool crib management plays a major role in manufacturing cost control.

“Imagine the cost savings your company could actually realize when you can truly control the distribution of critical supplies and costly assets? That’s the power of Automated Supply Distribution from IVM.”

The concept is relevant to medical and scientific industries as well. The term tool crib could be replaced by utility room, medication room, supply room, etc. Basically, the concept involves managing supplies in order to reduce waste and increase accountability. Space will be limited to allow for a more personalized feel and to make sure most questions can be answered. Register today and guarantee your spot!

The post The Latest Tech in Tool Crib Management and Job Costing! appeared first on Noble Gas Solutions.

Getting involved: to help the Ronald McDonald House reach their goal Noble has pledged to donate $1 to the charity for every new Facebook “like” and Twitter “follower” through June 18th. The goal is to go viral and build awareness of this program so that as many people as possible can get involved.

As a tie in to this program, Noble has also entered into the Business Journal’s “Social Madness” competition. Also starting on June 1st, companies are measured on social network growth. Specifically Facebook, Twitter, and Linked-In, as well as votes on Social Madness‘ page.

So far things have been going well, with a strong showing for Noble from the support of our customers, friends, and friends of the Ronald McDonald House. To keep things going and help us continue into the competition we encourage everyone to vote, “like“, and “follow” us.

The best part about this game is that the better we do, the more it benefits a fantastic charity!

So help out Noble and make a difference in the community and a family’s life.

The post Going Social appeared first on Noble Gas Solutions.

The Business Development Specialist is engaged in prospecting, qualifying, disqualifying, and presenting gas and related supplies solutions to manufacturers, mechanical contractors, fabricators, and other industrial companies within the greater Hudson Valley and Southern NY markets.  This usually consists of uncovering needs with buyers, shop foremen, project engineers, program managers and business owners.  The focus is on identifying areas where Noble’s superior technical expertise, service, and agility as a local distributor can improve a customers’ application and use of gases and related products to find the solutions that work best for them.

The successful Business Development Specialist will have a history of finding and closing new business with sales cycles of 3-12 months which average $25,000 in annual revenue, and will increase gross profit in this segment by at least 25% year-over-year versus 2011.

KEY PERFORMANCE INDICATORS

The best Business Development Specialists are good at dealing with rejection and are able to manage their time, which is evident by their daily activities.  They are able to effectively question and uncover customer needs.  They are able to walk away from unqualified prospects and move on to real opportunities.

Successful Business Development Specialists are able to apply their knowledge of the customer’s industry and the use of gases, welding supplies and related products to provide solutions to customers’ problems.

When they present their solution, they focus on the customer pain or problem and not the features and benefits of the product.  They have great personal presence and the discipline to follow a repeatable process with a history of consistent and reliable pipelines.

Customers freely share their satisfaction with the level of support and follow-through they received from the successful candidate.

The Business Development Specialist is comfortable selling to a variety of levels within an organization, from the shop floor to the corner office, and has a strong desire to earn more than $100,000 through a performance-based situation.  They have a history of exceeding quotas and achieving bonuses.

DESCRIPTIONS OF JOB FUNCTIONS

• The Business Development Specialist will be responsible for developing a prospecting/sales plan that will result in achieving their first year goals and the development of a targeted pipeline for 2012 business worth $500,000.  A suitable prospecting plan would typically include and follow-up in the form of cold and warm phone calls and walk-ins, email, mailings, bid/proposal responses, and referrals.
• Prospect for industrial gases and related products opportunities in manufacturing, fabrication, contracting and other related industries.
• Understand what a good fit customer looks like, what the capabilities, uses, and applications are of industrial gases and supplies, and manage customer expectations to them.
• Cold call prospective clients and set discovery appointments.
• Get past gatekeepers and build relationships with key decision makers.
• Pre-qualify prospects according to customer’s pain, budget, and decision-making process.
• Present solutions to qualified prospects and customers.
• Manage the sales process from prospecting through close, with a clear understanding of where they are in the process and a clear next step.
• The company utilizes a team approach to customer service and the Business Development Specialist will need to identify and enlist the help of their peers to successfully serve the customer and close the opportunity.
• Build weekly/quarterly activity plans, maintain, and document all sales activities in CRM software and maintain an accurate and up-to-date pipeline of opportunities.
• Prepare for and participate in weekly and quarterly sales team meetings.
• Be able to communicate effectively both formally and informally amongst team, prospective customers, and customers.
• Consistently meets productivity metrics mutually agreed upon with management.
• Travel throughout the designated territory by car, manage time and territory.

Desired Skills & Experience

Education: Bachelor’s Degree preferred in Business Administration, Management, Sales & Marketing or related field.

Experience: Minimum of 5 years experience in sales with a solid track record of finding and closing new business, meeting and exceeding quotas, ideally within a related industry.

The post Job Posting: Industrial Gas & Welding Sales – New Business Development Specialist appeared first on Noble Gas Solutions.

Light weight, high quality, auto helmet and lens. Variable shades with grind mode plus a 3 year warranty.

Only $99.88

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Noble Gas Solutions’ lab is one of only a handful of specialty gas laboratories that has obtained ISO/IEC 17025:2005 accreditation.

The accreditation for Noble Gas Solutions is significant. This accreditation will now be accepted worldwide as it symbolizes Noble Gas Solutions capability to competently produce reliable and accurate results through the adherence of international standards and criteria. It uniquely positions the company to target biotech and high tech companies, seek prospects which are already ISO/IEC 17025:2005or ISO 9000 (making qualification easier), as well as provide customers with an additional level of assurance that non-accredited labs are not able to offer.

“We are proud that Noble Gas Solutions has been awarded this international accreditation,” said J. David Mahoney, President/CEO, Noble Gas Solutions. “This recognition is certainly going to provide us the opportunity to enhance our product quality and commitment to the very highest standards in excellence.”

Assessed by a third party accreditation body, Perry Johnson Laboratory Accreditation, Inc.(PJLA), Noble Gas underwent a full system ISO/IEC 17025:2005 assessment that included a review of quality management system criteria and technical criteria such as: proficiency testing, reporting, method validation, records, technical competency, environmental conditions, measurement uncertainty and traceability. Accreditation was granted based on successful results.

Click Here for Official Press Release

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Noble Gas Solutions is seeking a highly motivated, top-performing Business Development Specialist to help grow our Specialty Gas business.

The Business Development Specialist will be engaged in prospecting, qualifying, disqualifying, and presenting specialty gas and equipment solutions to high-tech manufacturers, universities, hospitals and healthcare facilities, research laboratories, pharmaceutical plants, and other companies within the greater Albany and Kingston, NY markets.

This typically consists of uncovering needs with buyers, end users, project engineers, program managers, executives and business owners.  The focus is on identifying areas where Noble’s superior technical expertise, service, and agility as a local distributor can improve a customers’ application and use of specialty gases and related products to deliver world-class solutions.

The successful Business Development Specialist will have a history of finding and closing new business with sales cycles of 3-12 months which average $25,000 or more in annual revenue, and will increase gross profit in this segment by at least 25% year-over-year versus 2011.

Key Performance Indicators

The best Business Development Specialists are good at dealing with rejection and are able to manage their time, which is evident by their daily activities.  They are able to effectively question and uncover customer needs.  They are able to walk away from unqualified prospects and move on to real opportunities.

Successful Business Development Specialists are able to apply their knowledge of the customer’s industry and the use of specialty gases, regulators and related products to provide solutions to customers’ problems.

When they present their solution, they focus on the customer pain or problem and not the features and benefits of the product.  They have great personal presence and the discipline to follow a repeatable process with a history of consistent and reliable pipelines.

Customers freely share their satisfaction with the level of support and follow-through they received from the successful candidate.

The Business Development Specialist is comfortable selling to a variety of levels within an organization, from the end user to the corner office, and has a strong desire to earn more than $100,000 through a performance-based situation.  They have a history of exceeding quotas and achieving bonuses.

Description of Job Functions

• The Business Development Specialist will be responsible for developing a prospecting/sales plan that will result in achieving their first year goals and the development of a targeted pipeline for 2012 business worth $500,000.  A suitable prospecting plan would typically include and follow-up in the form of cold and warm phone calls and walk-ins, email, mailings, bid/proposal responses, and referrals.
• Prospect for specialty gases and related products opportunities in manufacturing, universities, research facilities and other related industries.
• Understand what a good fit customer looks like, what the capabilities, uses, and applications are of specialty gases and supplies, and manage customer expectations to them.
• Cold call prospective clients and set discovery appointments.
• Get past gatekeepers and build relationships with key decision makers.
• Pre-qualify prospects according to customer’s pain, budget, and decision-making process.
• Present solutions to qualified prospects and customers.
• Manage the sales process from prospecting through close, with a clear understanding of where they are in the process and a clear next step.
• The company utilizes a team approach to customer service and the Business Development Specialist will need to identify and enlist the help of their peers to successfully serve the customer and close the opportunity.
• Build weekly/quarterly activity plans, maintain, and document all sales activities in CRM software and maintain an accurate and up-to-date pipeline of opportunities.
• Prepare for and participate in weekly and quarterly sales team meetings.
• Be able to communicate effectively both formally and informally amongst team, prospective customers, and customers.
• Consistently meets productivity metrics mutually agreed upon with management.
• Travel throughout the designated territory by car, manage time and territory.

Desired Skills & Experience

Education: Bachelor’s Degree preferred in Business Administration, Management, Sales & Marketing or related field.

Experience: Minimum of 5 years experience in sales with a solid track record of finding and closing new business, meeting and exceeding quotas, ideally within a related industry.

The post Job Posting: Specialty Gas Sales – New Business Development Specialist appeared first on Noble Gas Solutions.

Noble employees were encouraged to raise money for this great cause by holding two “Dress Down for Dollars” days implemented by our Director of Human Resources, Deb Misenhimer.  Noble offered employees opportunities to wear shorts or jeans in exchange for a $5.00 donation to MDA.  Employees enjoyed the experience and it helped raise money for a great cause.

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